Enquiries, Suggestions & Complaints

For enquiries, you may contact us in the following ways -

* Operator services provided by 1823 on a 24-hour basis

The Companies Registry is committed to providing you with efficient and quality service. To enable us to understand and satisfy your needs, we are keen to have your opinions of our existing services and the performance of our staff. Your suggestions for new services are most welcome.

Please tell us your views by sending us an email or by completing the Customer Suggestions / Comments Form, which is available for download in Word or PDF format.

You may return the form by email to crenq@cr.gov.hk, by fax to (852) 2596 0585 or by mail to the Companies Registry, Customer Services and Management Division, 14th Floor, Queensway Government Offices, 66 Queensway, Hong Kong.

Complaints on cases, services or policy

If you have any complaints on cases, our services or policy, you may contact the Officer-in-charge of the relevant section responsible for the services mentioned below : -

call the Assistant Registry Manager (Customer Services and Management Division) at telephone number (852) 2867 4570 or call the 24-hour hotline (852)2867 2600 (operator services provided by 1823 on a 24-hour basis). 1823 will forward the complaints received to this Registry for investigation and follow-up actions.

You may also write to us or complete our Customer Suggestions / Comments Form (available for download in Word or PDF  format) and send it to us by the following means -

• By Post / In Person : 14th floor, Queensway Government Offices, 66 Queensway, Hong Kong
• By Fax : (852) 2596 0585
• By Email : crenq@cr.gov.hk
• Use the suggestion boxes located on the 13th and 14th floors of the Queensway Government Offices, 66 Queensway, Hong Kong

Complaints on breaches of the Companies Ordinance

If you want to make a complaint in respect of breaches of the Companies Ordinance, please complete our Complaint Form - Reporting Breaches of the Companies Ordinance and send it to us by the following means -

• By Post / In Person : 14th floor, Queensway Government Offices, 66 Queensway, Hong Kong
• By Fax : (852) 2596 0585
• By Email : crenq@cr.gov.hk
• Use the suggestion boxes located on the 13th and 14th floors of the Queensway Government Offices, 66 Queensway, Hong Kong

All complaints will be dealt with expeditiously and replies will be given within 10 calendar days after receipt of complaints. For complicated cases which require detailed investigation, an interim reply will be given.